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IBM: Macs easier to support than PCs

At the risk of opening up another rehash of Macs vs PCs flamewar:

A friend sent an article [IBM goes Apple: Helpdesk calls way down compared to Windows] mentioning a speech that Fletcher Previn, VP of Workplace-as-a-Service at IBM made recently.

More quotes from the article:

IBM, at one time a Windows PC heavyweight, is […]